When the accuracy of record of a water meter is questioned by a user, they shall make a written complaint in that regard setting forth in detail facts and reasons upon which their complaint is based, together with a request to have the meter tested for recording accuracy, and present same to the water collector. The director shall make investigation and employ such means as may be indicated thereby to determine the matter.

In the event that the meter in question shall be removed and tested for accuracy and that test discloses an error against the consumer of more than three percent on the meter’s registry, the excess of the consumption on the three previous readings shall be credited to the consumer’s meter account.

In the event that the meter in question shall be removed and tested for accuracy and that test discloses no error against the consumer, there will be a meter check charge as established by the city council by periodic resolution.

No meter shall be removed, or in any way disturbed, nor the seal broken except in the presence or under the direction of the director. (Ord. 016/2021 § 2; Ord. 1260, 2002; Ord. 914, 1989; Ord. 755, 1983; Ord. 337, 1956; Ord. 327, 1954)