Any person billed for service charges may file a request for service charge adjustment with the utility administrator within thirty days of the date of the bill. However, filing of such a request does not extend the period for payment of the charge.

A request for service charge adjustment may be granted or approved by the utility administrator only when one of the following conditions exists:

Service charge adjustments will only apply to the bill then due and payable, and bills subsequently issued. In the event that the city replaces estimated impervious surface area with measured impervious surface area, in the absence of an appeal, such actual impervious surface area will be used for future bills.

The property owners shall have the burden of proving that the service charge adjustment should be granted.

Decisions on requests for service charge adjustment shall be made by the administrator based on information submitted by the applicant and by the public works department within thirty days of the adjustment request, except when additional information is needed. The applicant shall be notified in writing of the administrator’s decision.

Decisions of the utility administrator on requests for service charge adjustments shall be final unless, within thirty days of the date the decision was mailed, the applicant submits in writing to the utility administrator a notice of appeal setting forth a brief statement of the grounds for appeal and requesting a hearing before the hearing examiner. (Ord. 016/2021 § 2; Ord. 1102, 1996)