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All water bills unpaid by the thirtieth day of each month shall be deemed delinquent and service may be shut off and remain shut off until all arrearages shall have been paid together with a shutoff fee and further fee for turning on the same, as established by the city council by periodic resolution. All delinquent accounts shall be charged a penalty per unit per month on the unpaid delinquent amount, such penalty to be as established by the city council by periodic resolution.

At least ten days before water service is scheduled to be terminated, the finance director or designated city official shall notify in writing the owner and the occupant of the property. The owner shall be notified by mail at the address on the account, and the occupant shall be notified by mail, door hanger, or other form at the serviced property. Mailed notices shall be deemed received three business days after mailing. All notices shall contain the following: (A) reason for water termination; (B) delinquent amount that must be paid to avoid interruption of service; (C) instructions on scheduling an informal hearing to demonstrate that the account is not delinquent; and (D) day on or after which water service will be terminated.

After notification, the owner and the occupant shall be afforded the opportunity to present to the finance director or designated city official empowered to resolve billing disputes, evidence that the delinquent charges have been paid. Such opportunity shall be afforded before water service is terminated; provided, that the owner or occupant requests an informal hearing within three days of presumptive receipt of the notice. Failure to receive mail will not be recognized as a valid excuse for failure to pay rates when due. Changes in ownership of property and change in mailing addresses must be provided in writing to city of Monroe utility department staff. The owner or occupant has the burden to prove that the delinquent charges have been paid. After reviewing the evidence presented by the owner or occupant, the finance director or designated city official shall decide whether or not the account remains delinquent. The owner or occupant shall be notified of the decision. This decision is not subject to appeal. If the account is found to be delinquent, water service will be terminated as previously scheduled or three days after the final decision, whichever is later. (Ord. 010/2009 § 1; Ord. 992, 1992; Ord. 914, 1989; Ord. 755, 1983; Ord. 463, 1967; Ord. 327, 1954)